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Room Attendant
2 months ago
POSITION SUMMARY
The Room Attendant is responsible for maintaining cleanliness and order in guest accommodations and public spaces, ensuring a welcoming environment for all visitors.
KEY RESPONSIBILITIES
To excel in this role, the individual must effectively carry out the essential duties listed below. Reasonable accommodations may be provided to enable individuals with disabilities to perform the fundamental functions.
PRIMARY DUTIES
Maintain cleanliness in common areas such as the lobby, dining area, restrooms, hallways, and other designated spaces:
- Restock housekeeping carts with necessary supplies and fresh linens while disposing of used linens.
- Conduct carpet cleaning in guest rooms and public areas as required, following the maintenance schedule.
- Perform regular property inspections to identify areas needing attention.
- Recognize and report minor maintenance concerns to the appropriate personnel.
- Respond to guest requests made through front desk staff, including items such as toiletries and linens.
- Assist with housekeeping duties as needed, ensuring rooms are cleaned according to brand standards.
- Complete any additional tasks as assigned.
REQUIRED SKILLS
- Problem Solving – Effectively identifies and resolves issues in a timely manner.
- Customer Service – Promptly addresses customer needs and requests for assistance.
- Team Collaboration – Fosters a positive team environment.
- Diversity Awareness – Respects and values cultural differences, promoting an inclusive workplace.
- Policy Adherence – Complies with company policies and procedures, including dress code.
- Flexibility – Adapts to frequent changes and unexpected situations.
- Punctuality – Consistently arrives on time for scheduled shifts.
- Reliability – Follows instructions and completes tasks on time, communicating any changes as necessary.
- Proactivity – Seeks assistance and offers help when needed.
- Organizational Skills – Effectively prioritizes and manages work tasks.
- Professional Conduct – Treats all individuals with respect and consideration.
- Quality Focus – Ensures accuracy and thoroughness in work, applying feedback for improvement.
- Productivity – Meets established productivity standards.
- Safety Awareness – Observes safety protocols and reports unsafe conditions.
EDUCATION AND EXPERIENCE
Less than a high school diploma; or up to one month of related experience or training; or an equivalent combination of education and experience.
LANGUAGE SKILLS
- Ability to read and understand simple instructions and correspondence; capable of writing basic correspondence.
- Ability to comprehend simple guest requests and engage in general conversation.
