Customer Service Team Leader
1 week ago
We are seeking a skilled Customer Service Leader to join our team at Royal Farms in Berlin, MD. The ideal candidate will possess strong leadership skills, excellent communication abilities, and experience in food service/retail management.
Job SummaryThe Customer Service Leader will work closely with the leadership team to ensure the successful completion of all store-level tasks. Key responsibilities include facilitating store operations, managing customer service standards, and maintaining operational excellence.
Key Responsibilities- Ensure every customer receives outstanding service by providing a friendly environment and maintaining high standards of product knowledge and customer service.
- Support the execution of assigned food service programs and procedures.
- Maintain 100% total customer focus and operational excellence.
- Operate the point of sale (POS) and maintain proper cash controls.
- Provide leadership to retail team members to ensure a pleasant customer service experience.
- At least 18 years old.
- 1 year of food service/retail management experience or equivalent.
- High school diploma or GED.
- Strong written, verbal, and interpersonal communication skills.
- Ability to lift and carry 50 lbs.
- ServSafe Certified or willing to become certified within 6 months.
Based on market conditions and job requirements, we estimate this role's salary to be around $45,000 - $55,000 per annum, depending on qualifications and experience.
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