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Field Service Engineer

2 months ago

Manassas, Virginia, United States Evertz Microsystems Limited Full time
Job Summary

Evertz Microsystems Limited is seeking a highly skilled Field Service Engineer to join our AV Service team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise to our clients across the US.

Key Responsibilities
  • Travel within the US to provide on-site technical support and product training to customers
  • Install and configure Evertz products and systems at customer sites
  • Respond to customer inquiries and provide technical direction on operational issues, firmware upgrades, and general maintenance
  • Assess customer product applications, troubleshoot, and diagnose issues to determine root causes
  • Systematically troubleshoot and resolve customer issues, collecting and reporting data as needed
  • Collaborate with internal teams to resolve customer issues and communicate customer feedback
Requirements
  • College or university education in Electrical, Electronic, or Computer disciplines
  • Passion for technology and learning new software and hardware products
  • Hands-on experience with IP Networking, server hardware, and Linux OS
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong verbal and written communication skills
  • Eligibility for travel within the US and Canada
  • US Citizenship is essential
What We Offer
  • Competitive total compensation package
  • Employer-funded benefits program
  • Work-Life Balance
  • Career Progression
  • Casual Work Environment

Evertz Microsystems Limited is an Equal Employment Opportunity and Affirmative Action employer. We celebrate, support, and value diversity.