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  • Night Auditor

    4 months ago

    Toledo, United States The Delta by Marriott Full time

    Full job description```Overview```We are seeking a Night Auditor to join our team at our hotel. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of the hotel during the overnight hours. This position requires excellent customer service skills, attention to detail, and the ability to handle various tasks...

Night Auditor

2 months ago

Toledo, Ohio, United States The Delta by Marriott Full time
{"h2": "Night Auditor Job Description"}

We are seeking a skilled Night Auditor to join our team at The Delta by Marriott. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our hotel during the overnight hours.

Key Responsibilities:
  • Perform all front desk duties during the overnight shift, including check-ins, check-outs, and guest inquiries
  • Handle guest requests and complaints in a professional and timely manner
  • Complete end-of-day activities, including reconciling accounts and preparing reports
  • Ensure accuracy of guest accounts and billing information
  • Monitor hotel security and report any suspicious activity or incidents
  • Assist with maintaining cleanliness and organization of the front desk area
  • Provide exceptional customer service to all guests, ensuring their needs are met
Requirements:
  • Previous experience in a hotel or hospitality setting preferred
  • Strong customer service skills with a friendly and professional demeanor
  • Excellent communication skills, both verbal and written
  • Ability to multitask and prioritize tasks effectively
  • Proficient in using phone systems and other office equipment
  • Bilingual skills (English/Spanish) are a plus
  • Knowledge of hotel management software is an advantage

If you are a detail-oriented individual with a passion for hospitality and providing exceptional guest experiences, we would love to hear from you. Our hotel promises an indulgent retreat for every visitor, with a chic restaurant and bar, sprawling banquet spaces, and all the beloved amenities you'd expect.

About Our Hotel:

We are a gem tucked in the vibrant heart of Toledo, OH, right on the prestigious University of Toledo Medical Center campus. Our hotel will feature 212 guest rooms and suites, a state-of-the-art fitness center, a relaxing indoor pool, and complimentary Wi-Fi and parking.

We are excited to introduce our all-new hotel, set to dazzle in July 2024. If you're passionate about weaving connections, driving revenue, and crafting exceptional guest experiences, then this might just be the perfect fit for you.