User Experience and Technology Librarian

4 weeks ago


Oklahoma City, Oklahoma, United States InsideHigherEd Full time
Job Summary:

The User Experience and Technology Librarian will lead user-focused customer service initiatives by managing engagement initiatives. This role will supervise the Access Services team to provide excellent customer service and coordinate user technology in conjunction with our IT department. With assistance from the Access Services staff, this role will maintain the library's physical collections and be the point of contact for The Oklahoma Textbook Review Center. Performs various professional duties including research assistance, collection development, serving on campus and library committees, instructional duties, marketing, event management, training staff and creating training materials, and engaging the online student.

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop and expand on these preferred skills. We strongly encourage applications from those who are passionate about growing their skill set to provide innovative library services and want to help develop and evolve the OSU-Tulsa library with the support of the library team.

Position Qualifications:
- Master's Degree in Library and Information Science or equivalent degree
- 1-3 years current library experience, academic preferred or relevant library experience with demonstrated leadership capabilities or supervisory experience
- Experience or understanding of customer service and service management.
- Understanding of training and teaching of library systems and functions across multiple platforms and/or modalities
- Experience with providing reference and literature assistance in a library context.
- Understanding current initiatives for academic libraries.
- Understanding of current technologies and software.
- Excellent communication skills, both oral and written.
- Ability to foster positive and collaborative working partnerships and relationships.

Preferred Qualifications:
- Masters of Library Science
- ALA Accredited
- Project Management Experience
- Staff Development
- Change Management Experience
- Customer Service
- Knowledge of educational technology trends.

Skills, Proficiencies, and Knowledge:
- Understanding of the changing research dynamics and operations of a 21st century academic library
- Must embrace innovation, change and be proficient in learning new technologies
- Must demonstrate leadership skills, exemplify productive work habits, manage and complete multiple projects, and demonstrate attention to detail
- Additional skills needed include effective decision making, customer service, team building, impactful teaching, and excellent communication skills in listening, both verbal and written. - Various library software experience like Springshare, library search systems and databases.

Equal Employment Opportunity:
Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.
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