Retail Customer Experience Associate

6 days ago


Torrance, California, United States Uniqlo Co., Ltd. Full time
Job Overview: The Retail Customer Experience Associate plays a vital role in creating a welcoming and engaging store environment for our customers. Reporting to the Store Manager, this position is responsible for exceeding customer expectations by listening to their needs, finding products that meet those needs, and providing in-depth product information. You will also be responsible for maintaining brand and operational standards, including visual presentation, cleanliness, and ensuring all merchandise is represented on the floor in full size runs. Additionally, you will proactively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard and following the Uniqlo Fundamental Principles. You will work closely with the Store Manager to achieve business objectives and maintain a positive store environment.

To succeed in this role, you will need to have strong communication skills, ability to calculate figures and amounts such as discounts and percentages, and ability to stand for long periods of time, read computer terminals, push, pull, move, lift or carry objects of at least 25 pounds. You will also need to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing. Furthermore, you will need to meet sales goals and maintain a high level of productivity while working efficiently in a fast-paced retail environment.

This is a full-time schedule requiring average 32 or more hours per week based on business seasonality. You will be expected to have open availability on weekends (religious exemptions will be considered) and restrictions on availability limited to two days per week.

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