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Ambulatory Care Coordinator

2 months ago

Foxborough, Massachusetts, United States Mass General Brigham Full time
About Mass General Brigham

Mass General Brigham is a comprehensive, community-based, multi-specialty ambulatory care center located in a retail lifestyle center adjacent to a major sports stadium in Massachusetts. The Center offers a wide range of ambulatory services, including day surgery, primary care, medical and surgical specialties, as well as comprehensive ancillary services such as pharmacy, clinical laboratory services, phlebotomy, and diagnostic imaging.

Job Summary

We are seeking a highly skilled and detail-oriented Ambulatory Care Coordinator to join our team. The successful candidate will be responsible for managing encounters and interactions with patients of all ages, ensuring a smooth and efficient visit experience. This includes greeting patients, performing registration and fiscal database tasks, and operating computer terminals to manage practice management systems.

Key Responsibilities
  1. Manage encounters and interactions with patients of all ages, ensuring a smooth and efficient visit experience.
  2. Perform registration and fiscal database tasks, including accurate input of patient information and payment processing.
  3. Operate computer terminals to manage practice management systems, including scheduling appointments and managing patient flow.
  4. Answer incoming telephone calls in a timely and professional manner, adhering to organizational and departmental service standards.
  5. Manage radiology prior authorization processes and schedule necessary tests using radiology order entry systems.
  6. Assist with maintaining a clean and organized workspace, including daily start-up and shut-down functions.
  7. Collect co-payments, cash receipts, and referrals, and perform daily reconciliation.
  8. Monitor waiting room and patient flow processes to ensure patients are served efficiently and communication around wait times is consistently available.
  9. Complete follow-up tasks on past day's patient visits, including reviewing patient lists and obtaining necessary forms and referrals.
  10. Perform check-out functions, including scheduling follow-up visits and providing patients with necessary documentation.
  11. Assist with patient transport within the facility as needed.
  12. Support administrative and clinical staff as needed.
Requirements
  • High school diploma or GED required; post-high school education preferred.
  • Minimum one year of applicable work experience required.
  • Additional training in office systems preferred.
  • Knowledge of practice operations and standards.
  • Understanding of procedures including filing, copying, scanning, printing, and faxing.
  • Ability to use phone system and answer routine questions.
  • Ability to interpret information and communicate in a professional, courteous, clear, and concise manner.
  • Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
  • Ability to manage multiple tasks effectively and follow established protocols.
  • Basic understanding of medical terminology and insurance types.
  • Knowledgeable and compliant with all hospital, State, and Federal requirements.