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Transportation Operations Supervisor

2 months ago


Cary, North Carolina, United States MV Transportation Full time

Transportation Operations Supervisor

Job Overview

MV Transportation is on the lookout for a dedicated Transportation Operations Supervisor to oversee street operations in alignment with client expectations, operational standards, and safety protocols.

Key Responsibilities:

  • Conduct site inspections and road evaluations in accordance with client and local regulations.
  • Document observations and generate necessary reports for project teams.
  • Perform checks on wheelchair securement and cleanliness of in-service vehicles.
  • Monitor street operations to ensure adherence to schedules and routes.
  • Provide essential customer information to site personnel and at strategic locations.
  • Respond to incidents, assisting in managing situations and gathering required information.
  • Accompany operators to medical facilities when necessary following accidents or injuries.
  • Fill in for vacant shifts to maintain uninterrupted service delivery.
  • Conduct gate checks during pull-out or pull-in times to ensure timely service and proper paperwork completion.
  • Identify potential rerouting needs due to traffic, construction, or accidents.
  • Ensure all operators are fit for duty, meet uniform standards, and possess necessary licenses and certifications.
  • Assist operators with service or passenger-related issues.
  • Support dispatch and maintenance teams with vehicle changes occurring in the field.
  • Provide feedback to safety and operations departments regarding service items affecting safety and performance.
  • Assist in evaluating the preventability of accidents and suggest training improvements based on individual incidents or trends.
  • Accurately document all field observations and maintain organized records.

Qualifications:

  • High School diploma or equivalent.
  • Certifications as per local contract requirements.
  • Experience in passenger transportation within a similar environment is essential.
  • Prior training and/or field supervision experience is preferred but not mandatory.
  • Demonstrated excellent safety and service record.
  • Familiarity with local training programs and operational procedures.
  • Knowledge of service area and client performance expectations.
  • Ability to manage emergency situations effectively.
  • Understanding of project-specific vehicles and communication systems.
  • Knowledge of State and Federal regulations and corporate safety policies.
  • Proficient in reading, writing, and speaking English.
  • Strong communication skills to collaborate with all departments.
  • Ability to work independently and maintain objectivity.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee based on race, color, religion, creed, national origin, sex, disability, veteran status, or any other legally recognized protected basis.