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Retail Sales Associate

4 weeks ago

Miami, Florida, United States Museum of Sex Full time
Job Description

Role Summary

The Museum of Sex retail store is a vital component of the museum's growth, and we are seeking a Retail Sales Associate to join our team. As a Retail Sales Associate, you will be the first point of contact for visitors and customers, providing exceptional customer service and meeting or exceeding sales targets.

Primary Job Responsibilities

  • Provide exceptional customer service, including upselling products and conducting sales transactions.
  • Meet and exceed sales targets, while maintaining a high level of customer satisfaction.
  • Assist staff and visitors with directions and information about the museum galleries, amusements, and attractions.
  • Greet and assist all museum guests, effectively handling questions, sales, service, and payments.
  • Use initiative and enthusiasm to create exceptional guest experiences.
  • Build sales using various techniques, such as add-ons, substitutions, and active listening.
  • Maintain the appearance and functionality of back-of-house areas.
  • Be knowledgeable about the museum, its history, programs, and special events, communicating this information effectively to guests.
  • Facilitate internal communication with support departments, as needed.
  • Maintain the ability to work nights, weekends, and extended schedules during peak periods.

Employee Qualifications

  • Experience in retail operations or sales.
  • An exuberant, outgoing personality and the ability to engage guests with a smile.
  • Excellent communication skills and the ability to speak and connect with all people.
  • The ability to thrive in a fast-paced, dynamic environment.
  • The ability to work nights, weekends, and some holidays.
  • A strong work ethic and the ability to work effectively as part of a team.
  • Multilingual is a plus.

Physical Demands / Work Environment

  • The physical demands and work environment described in this job description are representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job.
  • Able to move from place to place, which may include standing and/or walking for extended periods of time; lift and carry up to 30 pounds short distances.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.