Airport Skycap

2 weeks ago


Orlando, Florida, United States Bags Full time
Job Summary

We are seeking a highly skilled and customer-focused Skycap to join our team at Bags, a SP+ Company. As a Skycap, you will be responsible for providing exceptional service to our airline partners and their passengers, ensuring a smooth and efficient travel experience.

Key Responsibilities
  • Assist passengers with their luggage, checking-in and issuing boarding passes
  • Collect baggage fees and process payments
  • Provide general information to passengers about locations, directions, and flight information
  • Ensure compliance with Transportation Security Administration (TSA) standards for handling and securing luggage
  • Work in a fast-paced, high-volume environment with a positive and friendly attitude
Requirements
  • Ability to work in the early morning rotation
  • At least 6 months experience in a face-to-face guest service position
  • Data entry and/or computer experience preferred
  • Ability to communicate clearly with guests and clients
  • Ability to work in outside weather conditions
  • Knowledge of the airline or travel industry preferred
Physical Requirements
  • Ability to lift up to 70 lbs.
  • Must be able to push luggage cages both empty and full
  • Standing for up to 8 hours at a time
  • Will consistently and regularly be required to lift, carry, reach, push, and pull up to 75 lbs.
Appearance Guidelines

Employees are expected to present a professional business-like image at all times, including clean and well-maintained uniforms.