Customer Service Representative

2 days ago


New Braunfels, Texas, United States Cajun Hawk Veterinary Group PLLC Full time

Job Summary:

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Cajun Hawk Veterinary Group PLLC. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to pet owners, handling client inquiries, scheduling appointments, and ensuring seamless communication with our veterinary team.

About the Role:

This is a full-time position that requires a strong commitment to customer satisfaction, attention to detail, and excellent communication skills. You will work closely with our veterinarians, veterinary technicians, and other staff members to ensure the highest level of patient care and satisfaction.

Responsibilities:

  • Provide exceptional customer service to pet owners, responding to their inquiries, addressing concerns, and resolving issues in a timely and professional manner
  • Schedule appointments efficiently, considering the availability of veterinarians and the specific needs of each pet
  • Handle multi-line phone system, respond to emails, and maintain accurate records of customer interactions, appointments, and pet/client details
  • Assist clients with billing inquiries, payment processing, and insurance-related matters
  • Offer detailed information about our veterinary services, including preventive care, vaccinations, dental procedures, and surgeries
  • Collaborate closely with the veterinary team to ensure seamless communication and coordination in delivering high-quality veterinary care

Requirements:

To succeed in this role, you will need:

  • A minimum of 60% accuracy in appointment scheduling
  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Basic knowledge of veterinary terminology and procedures

Estimated Salary: $45,000 - $55,000 per year, depending on experience



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