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Hospitality Room Specialist
2 months ago
Time Commitment: Approximately 32-40 hours per week
Anticipated Schedule: Based on business requirements, typically 10am-7pm shifts, including weekends and holidays
The Room Hospitality Specialist role serves as a key facilitator of the Kasa guest experience during their stay. As a Room Hospitality Specialist, you play a vital role in the Reno-Tahoe market, ensuring smooth and effective operations for the Kasa Archive Reno-Tahoe building. You will represent Kasa during guest interactions, providing assistance, recommendations, and addressing any concerns that may arise. Your knowledge of property operations will enhance the Guest Experience team's efforts. Through regular in-person inspections, you will ensure that all communal areas and individual units are clean, safe, and well-maintained, adhering to Kasa brand standards and ready for guest check-in.
Each day may present unique challenges, but you will collaborate closely with Kasa teams and partners to achieve operational goals. Your responsibilities will include identifying, prioritizing, and implementing cost-effective property enhancements that align with Kasa's brand standards. Daily tasks may involve welcoming guests, facilitating relocations, planning for upcoming operations, enhancing VIP experiences, hosting guest engagement events, and providing local area recommendations.
This role's schedule will be dictated by market demands, which may include nights, weekends, and holidays, as is customary in the hospitality sector. While you won't be 'on-call 24/7', you may receive calls during emergencies, and if available, you will be compensated above state requirements for a minimum of 2 hours of overtime on designated days off or after regular hours.
Unlock your career potential at Kasa
We are developing a tech-enabled global hospitality brand that maximizes the potential of livable spaces. Hospitality is at the heart of our mission, and we are dedicated to providing our teams with the same level of care we extend to our guests, neighbors, and partners.
Required Qualifications
- Owner's Mindset: Take accountability for all aspects of unit/building performance; enhance partner satisfaction by maximizing operating profit per unit.
- Tech Proficiency: Skilled in using modern technology tools to complete daily tasks effectively.
- Handy Skills: Comfortable using tools and able to devise solutions for minor repairs and maintenance tasks.
- Quality Assurance Leader: Establish and implement processes that ensure adherence to high-quality standards through proactive improvements and collaboration with external partners.
- Dependable: Arrive on time and embrace the opportunity to work nights and weekends.
- Team Player: Collaborate effectively with leadership and peers to achieve goals and contribute ideas for operational and experiential enhancements.
- Problem Solver: Approach problem resolution with confidence, empathy, and creativity to address guest needs.
- Change Advocate: Support the execution of change management efforts to implement new processes, tools, or technology.
- Process-Oriented: Execute established processes accurately and identify deficiencies that impact the guest experience.
- This role requires regular access to a reliable vehicle for work, a valid driver's license, and a clean driving record with proof of insurance.
Expected Outcomes
- Objective 1: Drive quality outcomes through enhanced guest satisfaction and company metrics.
- Key Initiative: Identify and communicate on-site issues.
- Key Initiative: Maintain appropriate supply inventory levels based on guidelines.
- Key Initiative: Participate in preventative maintenance programs.
- Objective 2: Complete tasks that enhance productivity within operations.
- Key Initiative: Conduct brand standard inspections to gather property-level data.
- Key Initiative: Reduce the number of after-hours calls and inquiries.
The starting base pay range for this role is between $19/hr and $21/hr, determined by various factors including business needs, market demands, talent availability, experience, and unique skills. This pay range is subject to change and may be adjusted in the future. This position may also be eligible for equity, bonuses, perks, benefits, and Kasa Travel Credits.
Benefits
- Kasa Travel Credit: Employees receive an allowance for free stays at any of our locations, plus discounts for friends and family.
- Cell Phone Reimbursement: A portion of your monthly cell phone bill is reimbursed for using your personal phone during work hours.
- 401(k) Plan: As you invest in your future, Kasa invests in you.
- Paid Time Off: Full-time hourly employees accrue paid time off at a generous rate that increases with tenure.
- Health Coverage: Comprehensive health insurance options are available, including a company-sponsored plan with fertility coverage.
- Additional Perks: Qualifying full-time roles may receive a wi-fi stipend, home office stipend, and more.
Kasa is a Real Estate Technology company creating a global accommodations brand that stands out. We partner with owners of multifamily, single-family, and boutique hospitality properties, transforming underutilized real estate into stylishly furnished, professionally managed units for business and leisure travelers. We combine the best aspects of hotels and short-term rentals to create a new class of hospitality that is well-priced, trustworthy, and offers a wide selection of great locations.
Behind the scenes, we develop technology that, combined with our innovative operations, allows us to offer a globally scalable service that ensures high-quality stays. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, making them feel at home. If any issues arise, our remote guest experience team is available 24/7, ensuring our hospitality is always present, though rarely seen.
Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment decisions are based on qualifications, merit, and business needs.
Kasa Living participates in E-Verify. We will verify the identity and employment eligibility of all individuals hired to work in the United States by matching the information provided on the form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).
Kasa does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fees will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.