Sales Associate
4 weeks ago
Ace Hardware Corporation's Westlake division is a leading hardware retailer in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been a trusted name for over a century, operating over 150 neighborhood stores across the country. Our commitment to excellence is driven by our Core Values of Service, Passion, Respect, Integrity, Teamwork, and Excellence.
Job Summary
The Sales Associate will play a vital role in receiving, stocking, and pricing merchandise, ensuring a clean and organized store environment. This position requires a positive and professional attitude, excellent customer service skills, and the ability to work effectively in a team setting.
Key Responsibilities
Customer Service:
- Provide exceptional customer service, ensuring a positive experience for every customer.
- Proactively assist customers in solving problems and answer questions about products and services.
- Greet customers entering and throughout the store, thanking them when finished and when leaving.
- Possess a friendly and outgoing demeanor, working well with customers and associates.
- Ensure all pages and calls are answered promptly, courteously, and effectively.
- Forward any customer complaints that cannot be handled to a member of management.
- Possess strong product knowledge and knowledge of store layout and location of products.
- Assist customers throughout the store with personalized service based on the premise of amazing every customer, every time.
- Assist in creating a positive, professional, and safe work environment.
- Assist with receiving, checking in, and stocking merchandise throughout the store.
- Assist with maintaining back stock levels.
- Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
- Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
- Assist with merchandise resets throughout the store.
- Provide assistance to Department Specialists, i.e., price changes, special orders.
- Ensure signage is current throughout the store.
- Operate a forklift with proper training.
- Communicate any Store Support Center issue to General Manager for follow-up.
- Communicate any merchandising, cost control, or sales idea to General Manager.
- Participate in store meetings.
- Be professional in appearance and actions.
- Perform all other duties as assigned.
We are committed to our Core Values of Service, Passion, Respect, Integrity, Teamwork, and Excellence. These values guide our decisions and interactions with others, ensuring a positive and inclusive work environment.
Requirements:
- High School or GED equivalent.
- Formal retail experience preferred.
- Ability to stand, walk, lift (up to 25lbs), and climb.
$12 to $14 per hour
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