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Scholarship Program Coordinator

1 month ago

San Jose, California, United States San Jose State University Full time
Job Summary

San Jose State University is seeking a highly skilled and detail-oriented individual to join our team as a Scholarship Analyst. This role will support the San Jose State Scholarship Program by assisting in the implementation, administration, and monitoring of programs, processes, and communications.

Key Responsibilities
  • Utilize and update FileMaker Pro layout to ensure proper student data import supporting Blackbaud.
  • Manage, analyze, and operate weekly data import files of all students/applicants and faculty/staff using PeopleSoft module to maintain proper operation of the scholarship platform.
  • Troubleshoot with technical staff to manipulate queries for Blackbaud student data import files.
  • Manage, develop, and maintain the SJSU Scholarship platform, Blackbaud, of all criteria, applicant questions, review groups, references, communications, and award history.
  • Analyze and implement new features and functionality resulting from upgrades and new releases from Blackbaud.
  • Coordinate and evaluate new scholarship applications in the online scholarship application platform to provide a standardized format for the core elements common to all applications.
  • Respond to departmental scholarship email inquiries in a timely and efficient manner.
  • Sends and receives routine correspondence.
  • Assists the Assistant Director with ongoing projects related to the scholarship process and timely implementation and completion.
  • Prepares and ensures that all donor direct checks are logged in the FileMaker database.
  • Maintains general knowledge of all federal and state Financial Aid programs including grants, loans and work-study with ability to explain the processes.
Knowledge, Skills & Abilities
  • Ability to communicate with constituents in a professional and respectful manner.
  • Thorough knowledge of English grammar, business writing, punctuation, and spelling.
  • Ability to compose and appropriately format correspondence and reports.
  • Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections.
  • Working knowledge of software applications, such as word processing, spreadsheets, graphics, and database management.
  • Ability to learn PeopleSoft and use a broader range of technology, systems, and packages.
  • General knowledge of applicable university policies and procedures.
  • Working knowledge of budget policies and procedures.
  • Ability to perform accurately in a detail-oriented environment.
  • Ability to handle multiple work priorities, and organize and plan work and projects.
  • Ability to coordinate and prioritize multiple administrative and clerical tasks for a variety of policies and procedures where specific guidelines may not exist.
  • Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature.
  • Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
  • Strong oral communication skills. Must possess excellent customer service and public relations skills.
Required Qualifications
  • A Bachelor's degree and/or equivalent training.
  • Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
Preferred Qualifications
  • Bachelor's degree.
  • Two (2) years of professional work experience in student services or related field.
  • Two (2) years of experience in a high-volume setting providing excellent customer service in higher education or related environment.
  • Detailed knowledge of databases (i.e.: SIS, Banner, PeopleSoft, FileMaker Pro, Excel Spreadsheet) or comparable databases.
  • Strong written and oral communication skills.
Compensation

Classification: Administrative Analyst/Specialist - Non-Exempt

Anticipated Hiring Range: $5,250/month - $5,725/month

CSU Salary Range: $3,879/month - $7,488/month

San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.