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Reception and Seating Specialist
2 months ago
At Wildfire, we embody the vibrant essence of a classic 1940s supper club, where every detail, from the elegant décor to the smooth jazz, creates an inviting atmosphere for gatherings with friends or intimate dinners. Our establishment features a unique blend of vintage charm and culinary excellence, offering a menu that includes signature crusted steaks, fresh salads, and oven-roasted seafood, complemented by a selection of handcrafted cocktails and beers.
Join Our Team
We are part of the Lettuce Entertain You family, renowned for our exceptional dining experiences and commitment to employee satisfaction. Our extensive network of over 100 restaurants is dedicated to fostering a culture of creativity, passion, and professional growth. We value our team members and provide them with competitive benefits, ongoing training, and opportunities for advancement.
Position Summary
As a Host, you will play a crucial role in ensuring that every guest feels welcomed and valued. Your responsibilities will include greeting and seating guests, managing reservations, and maintaining accurate guest counts and wait times. You will also assist with coat check duties as needed.
Key Responsibilities
- Warmly welcome and seat guests upon arrival.
- Handle phone inquiries, take reservations, and relay messages.
- Be available to work flexible hours, including weekends.
- Safely move furniture and assist with seating arrangements.
- Effectively use all necessary tools and equipment.
- Communicate clearly in English to follow job requirements.
- Maintain composure and efficiency in a fast-paced environment.
- Navigate through crowded spaces while ensuring guest safety.
- Lift and move items as required, adhering to safety protocols.
- Stand and walk for extended periods while managing restaurant operations.
Essential Functions
- Exceed guest expectations by anticipating their needs.
- Greet guests with a genuine smile and positive demeanor.
- Address guest concerns with patience and professionalism.
- Assist in maintaining cleanliness and organization of dining areas.
- Process gift card sales accurately.
- Utilize proper phone etiquette and guidelines.
- Respond knowledgeably to inquiries about the restaurant and menu.
- Adhere to all safety and sanitation standards.
- Complete required training for alcohol service.
- Collaborate effectively with team members and contribute to a positive work environment.
- Perform additional duties as assigned.
