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IT Support Specialist

2 months ago


Peyton, Colorado, United States Sentinel Technologies Inc. Full time

Position Overview: The IT Support Specialist plays a crucial role in addressing level 1 and 2 support inquiries across various technology platforms while also managing system and user administration responsibilities.

Key Responsibilities:

  • Resolve technical issues efficiently and effectively, ensuring minimal disruption to users.
  • Provide exceptional customer service and support to enhance user experience.
  • Conduct system and user administration tasks as required.
  • Maintain a structured and organized approach to troubleshooting and problem resolution.
  • Occasionally travel within the local area for on-site support as needed.

Candidate Profile: The ideal candidate will possess a robust technical foundation in both systems and networking. A strong commitment to customer service and a methodical approach to resolving technical challenges are essential for success in this role.

Work Environment: This position offers the flexibility of remote work, with the expectation of providing occasional on-site support as necessary.