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IT Support Specialist

2 months ago

Paulsboro, New Jersey, United States AA2IT Full time
Position Overview

The role of a Desktop Support Technician involves the systematic configuration and installation of computer systems. This includes unpacking essential components such as CPUs, hardware, and software, followed by the installation process either at default settings or tailored to specific requirements.

Key Responsibilities
  • Conduct thorough testing of configured systems to ensure optimal performance and identify any errors.
  • Document all installation processes meticulously, including quality assurance sheets, to guarantee accurate billing and compliance with warranty agreements.
  • Adhere to customer specifications for hardware and software configurations, utilizing provided instructions and departmental guidelines.
  • Engage in troubleshooting of malfunctioning units, employing effective problem-solving techniques and established departmental procedures.
  • Stay informed on the latest developments in hardware and software by researching relevant literature.
  • Collaborate with senior technicians on complex issues that require advanced troubleshooting skills.
Qualifications

This position requires a minimum of entry-level experience, ideally up to three years, in a similar technical support role.