Senior Member Center Director
3 weeks ago
We are seeking an experienced Senior Member Center Director to lead our member center team. This role requires a strong leader who can motivate and direct staff to deliver exceptional service and achieve business goals.
About the RoleThis position will oversee daily operations, manage a team of professionals, and ensure high-quality service delivery. The successful candidate will have excellent communication skills, be able to work independently, and possess a deep understanding of credit union products and services.
Responsibilities- Leadership and Team Management: Direct and motivate a team of full-time staff members to ensure professional, courteous, and prompt service to our members.
- Operational Oversight: Develop and implement operational plans to drive business growth and achieve established goals.
- Member Service: Respond to member inquiries, resolve grievances, and perform transactions as needed.
- Security and Maintenance: Ensure the security and general upkeep of the member center facility.
To be successful in this role, you will need:
- Minimum 1-3 years of similar or related experience.
- Prior management experience is preferred.
- Ability to communicate effectively (oral and written).
- Excellent judgment and diplomacy skills.
- Able to work with minimal supervision.
We offer a competitive compensation package, including:
- Estimated Salary: $55,000 - $65,000 per year, depending on experience.
- Health, dental, and vision insurance.
- Paid time off.
- 401(k) match.
- Incentive/bonus program.
- Tuition reimbursement.
The member center is located in Huntington County, with standard position hours from Monday to Friday, 8:15am-5pm, and Saturday, 8:45am-12pm.
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