Senior Member Center Director

3 weeks ago


Huntington, Indiana, United States Beacon Credit Union Full time
Job Overview

We are seeking an experienced Senior Member Center Director to lead our member center team. This role requires a strong leader who can motivate and direct staff to deliver exceptional service and achieve business goals.

About the Role

This position will oversee daily operations, manage a team of professionals, and ensure high-quality service delivery. The successful candidate will have excellent communication skills, be able to work independently, and possess a deep understanding of credit union products and services.

Responsibilities
  • Leadership and Team Management: Direct and motivate a team of full-time staff members to ensure professional, courteous, and prompt service to our members.
  • Operational Oversight: Develop and implement operational plans to drive business growth and achieve established goals.
  • Member Service: Respond to member inquiries, resolve grievances, and perform transactions as needed.
  • Security and Maintenance: Ensure the security and general upkeep of the member center facility.
Requirements

To be successful in this role, you will need:

  • Minimum 1-3 years of similar or related experience.
  • Prior management experience is preferred.
  • Ability to communicate effectively (oral and written).
  • Excellent judgment and diplomacy skills.
  • Able to work with minimal supervision.
Benefits

We offer a competitive compensation package, including:

  • Estimated Salary: $55,000 - $65,000 per year, depending on experience.
  • Health, dental, and vision insurance.
  • Paid time off.
  • 401(k) match.
  • Incentive/bonus program.
  • Tuition reimbursement.
Location

The member center is located in Huntington County, with standard position hours from Monday to Friday, 8:15am-5pm, and Saturday, 8:45am-12pm.



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