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Technical Support Specialist for Mining Solutions

2 months ago

Elko, Nevada, United States IMDEX Full time
Job Overview

POSITION SUMMARY

The primary objective of this role is to deliver expert technical assistance to clients utilizing IMDEX products, services, and solutions. This position emphasizes support for both established and new clientele.

About IMDEX

At IMDEX, we embrace curiosity and innovation, striving to redefine the future of mining by challenging conventional methods, addressing client challenges, and establishing new standards in our industry.

As a prominent global Mining-Tech enterprise, IMDEX empowers drilling contractors and resource companies to accurately locate, extract, and define mineral deposits efficiently.

Our renowned AMC and REFLEX brands facilitate effective and economical operations from exploration through to production, applicable in both surface and underground settings. Our headquarters are located in Perth, Western Australia, with a presence across APAC, North America, South America, Europe, and Africa.

IMDEX offers a comprehensive solution suite that ranges from drilling productivity tools to rock knowledge sensors, complemented by our data management and analytics capabilities. This integrated approach enables our clients to enhance drilling efficiency, acquire precise subsurface data, and receive vital information in real-time, ultimately maximizing economic benefits in the exploration and extraction of mineral resources worldwide.

Our extensive global experience and diverse perspectives drive all development initiatives at IMDEX. We are dedicated to addressing unique challenges for our clients while minimizing environmental and social impacts, contributing to a more sustainable global industry.

KEY RESPONSIBILITIES

CLIENT ENGAGEMENT

  • Implementing established client engagement strategies to support sales initiatives and foster client relationships.
  • Serving as the initial point of contact for client inquiries and issues, ensuring appropriate resolutions and responses.
  • Setting clear objectives for service interactions, utilizing standard materials for client presentations, and assessing client interest to identify areas needing further clarification.

TECHNICAL ASSISTANCE

  • Contributing to client engagement plans to communicate product launches effectively.
  • Acting as the primary contact for complex client inquiries, ensuring timely and suitable responses.
  • Developing solutions based on a thorough understanding of client needs and challenges.
  • Providing insights to product development teams to tailor offerings to client specifications.
  • Collaborating with colleagues to achieve shared goals.
  • Practicing active listening and maintaining objectivity in problem-solving.
  • Seeking and offering regular feedback for continuous improvement.

HEALTH, SAFETY, AND COMPLIANCE

  • Exercising care for personal and others' safety in the workplace, adhering to relevant legislative requirements and IMDEX Quality, Health, Safety, and Environment (QHSE) policies.
  • Utilizing and maintaining personal protective equipment and reporting unsafe conditions promptly.
  • Ensuring personal actions do not negatively impact the health and safety of others.

RISK MANAGEMENT AND COMPLIANCE

  • Experience with client relationship management systems (CRM).
  • Familiarity with industry processes related to drilling and mining.
  • Knowledge of drilling optimization, rock knowledge, and data analytics, including understanding specific IMDEX technologies and their applications.

QUALIFICATIONS AND EXPERIENCE

  • Completion of secondary education.
  • A minimum of 2 years of experience in a sales role, preferably within the mining sector.
  • Preferred experience in the mining industry.
  • Proficiency with client relationship management systems (CRM).
  • Understanding of industry processes related to drilling and mining.
  • Knowledge of drilling optimization, rock knowledge, and data analytics, including familiarity with IMDEX technologies.

WHY WORK AT IMDEX?

IMDEX is characterized by a culture of innovation and creativity, providing opportunities to collaborate with industry experts on cutting-edge technologies. We offer:

  • A dynamic work environment that encourages innovative thinking.
  • Collaboration with a team of industry leaders to deliver market-leading solutions.
  • Comprehensive benefits including paid parental leave, competitive salary packages, flexible work arrangements, and career advancement opportunities.

Our core values reflect our organizational ethos and the type of individuals we seek to join our workforce:

  • Together we thrive signifies our commitment to a diverse and collaborative team.
  • Forever curious embodies our belief in challenging the status quo to shape the future of mining.
  • Global game changers highlights our ability to solve unique challenges for our clients worldwide.
  • We go beyond demonstrates our commitment to delivering genuine value through effective solutions.

IMDEX is an Equal Opportunity Employer dedicated to fostering a diverse workforce and promoting a respectful and inclusive workplace.

The information collected during the recruitment process will be handled in accordance with IMDEX Limited's Privacy Policy.

Job Type: Full-time

Salary: $85,000 - $95,000 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

Sales Experience: 2 years (Required)

Shift Availability:

  • Day Shift (Required)
  • Night Shift (Required)

Willingness to Travel: 25% (Preferred)