Healthcare Registration Specialist
6 days ago
As a key member of the St. Luke's University Health Network team, the Healthcare Registration Specialist plays a vital role in ensuring seamless patient registration processes, particularly in outpatient testing and Emergency Departments.
About the RoleThe ideal candidate will project a positive image of the network as a customer-focused organization, providing accurate information, directions, and handling requests in accordance with hospital policy.
This position requires effective communication with all hospital departments and follow-through until patient treatment is completed.
- Greet and direct patients and visitors, providing friendly and courteous services at all times.
- Dispense appropriate information and answer questions regarding the facility and its services.
- Communicate effectively with all departments to meet customer needs, responsible for patient flow and throughput for the facility and satellite locations.
The Healthcare Registration Specialist is responsible for:
- Entering patients into the network patient tracking system, including supporting the patient Kiosks.
- Accessing the proper Epic application (Systoc where applicable) and accurately entering information necessary to create a Hospital Account Record (HAR) and complete detailed demographic and specific clinical service information.
- Recording clean and concise notes to track patient account activity and communicate for downstream claim processing.
- Contacting the Primary Care Physician and/or Financial Representative to obtain required insurance referrals and pre-certs when necessary.
- Maintaining knowledge of current insurance regulations, trends, and network policies.
- Verifying all insurance/self-pay through online eligibility and contact insurance companies to verify benefits via phone or insurance website when necessary.
- Identifying, collecting, and recording self-pay liability, co-pays, and/or deductibles when applicable prior to or at time of registration.
- Accurately transcribing all outpatient testing orders, both written and electronic.
- Maintaining a working knowledge of policies and procedures pertaining to Revenue Cycle.
To be successful in this role, candidates should possess:
- A high school graduate or equivalent.
- Excellent customer service and interpersonal skills.
- General computer experience with data entry.
- Insurance background preferred.
- Knowledge of medical terminology preferred.
The estimated salary for this position is between $45,000 - $55,000 per year, depending on experience and qualifications.
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