Night Audit Associate

1 week ago


MO United States Hyatt Full time
Job Summary

The Night Auditor is a vital member of the front office team, responsible for ensuring the smooth operation of the hotel's overnight shift. As a Night Auditor, you will be the first point of contact for guests and will be responsible for providing exceptional customer service, handling guest requests, and maintaining the highest standards of accuracy and attention to detail.

Key Responsibilities
  • Guest Service
    • Acknowledge and respond appropriately to guest needs and requests.
    • Provide exceptional customer service, ensuring a positive experience for all guests.
  • Front Office Operations
    • Oversee the front office during the overnight shift, ensuring that all tasks are completed efficiently and effectively.
    • Process guest check-ins and check-outs, handling all necessary paperwork and transactions.
    • Manage guest room assignments, ensuring that all rooms are allocated correctly and efficiently.
  • Financial Management
    • Process all financial transactions, including guest charges, payments, and refunds.
    • Maintain accurate records of all financial transactions, ensuring that all discrepancies are resolved promptly.
  • Communication
    • Communicate effectively with colleagues, ensuring that all necessary information is shared and that tasks are completed efficiently.
    • Respond to guest inquiries and resolve any issues promptly and professionally.
Requirements

To be successful as a Night Auditor, you will need to possess excellent communication and interpersonal skills, as well as a high level of accuracy and attention to detail. You will also need to be able to work effectively in a fast-paced environment, handling multiple tasks and priorities simultaneously.



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