Customer Experience Manager

6 days ago


West Wyomissing, Pennsylvania, United States EssilorLuxottica Full time
Job Summary

The Store Manager plays a vital role in ensuring LensCrafters maintains its position as a leader in the optical industry. Reporting directly to the Regional Manager, you will oversee the daily operations of a busy retail store, focusing on delivering outstanding customer service, managing staff performance, and driving business growth.

Your primary responsibility will be to lead a high-performing team, providing coaching and guidance to ensure they meet or exceed sales targets and provide exceptional customer experiences. You will also analyze store performance data to identify areas for improvement, developing action plans to enhance store KPIs and drive business results.

A key aspect of this role is building strong relationships with the medical team, collaborating to elevate patient and customer experiences, and driving business outcomes through effective partnership and communication. You will also maintain a safe working environment by upholding all company-approved safety protocols.

We strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

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