Customer Service Specialist

4 weeks ago


Le Mars, Iowa, United States Wells Enterprise Full time
Job Title: Customer Service Specialist

Estimated Salary: $45,000 - $65,000 per year

Job Description:

We are seeking a highly skilled Customer Service Specialist to join our team. As a specialist, you will be responsible for servicing and selling to retail accounts within an assigned territory. This role includes a company car and full benefits.

Key Responsibilities:

  • Serves as brand ambassador and face of Wells to customers and consumers, providing exceptional customer service.
  • Resolves all issues and concerns, maintaining strong relationships with store personnel and customers.
  • Maintains full distribution on existing SKUs and ensures placement of new items on shelf based on approved planogram.
  • Ensures accurate and timely database entries, reporting, recaps, expense reports, store audit information, and other ad hoc requests.
  • Manages time and priorities effectively, ensuring store calls are completed based on assigned store call frequency.
  • Develops and implements strategies to drive sales and increase customer satisfaction.

Requirements:

  • High School Diploma or GED or equivalent experience required.
  • 1-3 years of customer service experience.
  • Must maintain current and valid driver's license.
  • Daytime Travel approximately 25%, with the possibility of an occasional overnight stay.
  • Excellent customer service, interpersonal and communication skills.
  • Demonstrated time management skills with the ability to manage multiple tasks.


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