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Customer Experience Head

2 weeks ago

Batavia, New York, United States Visionworks Full time

Join us as a Retail Business Manager at Visionworks, where you'll have the opportunity to lead a team of sales professionals and drive business growth.

As a key member of our leadership team, you'll be responsible for leading a team to deliver exceptional customer experiences and achieve business goals. You'll drive store profitability through effective inventory management, visual merchandising, and staff scheduling.

Key Responsibilities:

  • Drive store profitability through effective inventory management, visual merchandising, and staff scheduling
  • Foster strong relationships with doctors and other stakeholders to build loyalty and grow business
  • Hire, train, and develop high-performing sales teams to deliver outstanding customer service

Requirements:

  • HS Diploma or GED required; Bachelor's degree preferred
  • Three (3) or more years of retail management experience required
  • Experience working with optical products a plus

Benefits:

Visionworks offers a competitive salary range of $58,656 - $68,795.01, along with a comprehensive benefits package that includes vision coverage, paid parental leave, bereavement leave, 401(k) savings plan, paid time off, and milestone anniversary awards. We value diversity, equity, and inclusion and strive to create an environment where everyone feels seen and heard.