IT Trainer

At Snapx, we are seeking a highly skilled and experienced IT Trainer to join our team. As an IT Trainer, you will be responsible for designing and delivering training programs to help our staff develop the skills they need to succeed in their roles.

• Determine skill gaps and training needs in consultation with district, regional, and OIM staff.
• Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies, content, and delivery that best fits the needs of the users.
• Demonstrate servant leadership through collaborative, strategic, and tactical planning to achieve holistic goals.
• Create and curate training materials.
• Deliver trainings and offer follow-up support for ongoing learning.
• Provide helpdesk support.
• Coach staff through troubleshooting computer hardware and software issues.
• Using deep program subject matter expertise, advise staff regarding program workflow best practices.
• Travel to deliver onsite training as deemed necessary.
• Deliver online, web-based training on both a scheduled and as-needed basis.
• Provide office hours for impromptu training requests.

• Education: Bachelor's degree in Education, Management Information Systems, Communications, Business, or a related field.
• Work experience in lieu of education along with a High School Diploma or GED can be accepted at a hiring manager's discretion.
• Knowledge of adult learning and instructional design.
• General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more.
• Experience leading the building of training materials, such as videos, presentations, or job aids.
• Experience troubleshooting hardware and software, either hand-on or from a helpdesk.
• 4 years of related professional experience.
• 3 years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.).
• Drives performance, holds self and others accountable, delivers results first time right, never settles for status quo, willing to have tough conversations, asks for feedback and takes action to improve, works collaboratively, seeks out the experience of others with the aim for better results, open-minded regardless of where ideas originate, flexible and easy to work with.

• Knowledge and experience working with a local health department or Virginia Department of Health.
• Knowledge of the Ryan White HIV Part B Program.
• Experience using Provide Enterprise System is highly desired for this position.
• Excellent written and verbal communication skills and effective problem-solving, analytical thinking, and organizational skills.
• Proficient computer skills, including Microsoft Office applications (Excel, Access, PowerPoint, and Word).
• Strong interpersonal and communication skills (both verbal and written).
• Strong attention to detail and the ability to manage multiple projects.
• Knowledge and application of guidelines for HIPAA.
• Skill in establishing rapport and having empathy with clients.
• Ability to contribute to a team-based approach focused on patient care.
• Demonstrates problem-solving, leadership, conflict management, and team-building skills to ensure a productive work environment and achievement of goals.
• Adheres to programmatic policies and procedures that relate to the operation of the Ryan White program.