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Patient Care Liaison

1 month ago

Largo, Florida, United States ClareMedica Health Partners LLC Full time
Job Summary

ClareMedica Health Partners LLC is seeking a highly skilled Patient Care Concierge to join our team. As the first point of contact for patients, this role is crucial in providing exceptional customer service and ensuring the smooth operation of the front office.

Key Responsibilities
  • Manage patient interactions and provide a positive experience for all patients.
  • Ensure the smooth operation of the front office, including greeting and assisting patients, scheduling appointments, and checking patients in and out.
  • Manage patient records and phone calls, and coordinate with medical staff to deliver excellent patient care.
  • Build strong relationships with patients, ensuring they feel that their health is our top priority.
  • Perform other duties as assigned and modified at manager's discretion.
Requirements
  • High School Diploma, GED, or equivalent combination of education and/or experience.
  • A minimum of 1 year of work experience in a medical clinic desired or prior customer service experience.
  • BLS preferred.
  • Exceptional oral and written communication skills, time management skills, and organizational skills.
Preferred Qualifications
  • Knowledge of medical products, terminology, services, standards, policies, and procedures.
  • Ability to act calmly in busy or stressful situations.
  • Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.
Work Environment

General office working conditions. The noise level in the work environment is usually moderate.

Travel

Local travel between care centers may be required for coverage.