Retail Associate Position
1 week ago
Sam's Club is a leading membership-based retailer offering a wide range of products and services to its members. As a Member Assistant - Cart Attendant, you will play a crucial role in shaping the shopping experience of our members by providing exceptional customer service and ensuring the cleanliness and maintenance of the club.
Salary
The estimated hourly wage for this position is between $16.00 and $23.00.*
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Job Description
This role involves ensuring club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
Maintaining safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management. Additionally, providing member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.
Required Skills and Qualifications
This role requires the ability to thrive in fast-paced environments, multitask effectively, maintain a positive attitude, and provide exceptional customer service. The successful candidate must also be able to stand for long periods of time while assisting members quickly and accurately.
Benefits
Sam's Club offers a comprehensive benefits package, including health benefits, financial benefits, paid time off benefits, and other perks. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
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