Valet Team Lead

5 days ago


Chicago, Illinois, United States Bally's Corporation Full time

Embark on a thrilling career with Bally's Corporation, a leading entertainment company that spans digital gaming platforms and traditional casino venues. Our commitment to innovation, energy, and exceptional gaming experiences makes us the perfect destination for those seeking a dynamic and fast-paced work environment.

About Bally's Chicago

Bally's Chicago is an exciting venture that will revolutionize the entertainment scene in this world-class city. As a Supervisor - Valet, you will be part of a team that strives to create unforgettable experiences for our guests.

Job Summary:

The ideal candidate will supervise and direct the activities of valets engaged in parking guest vehicles and controlling traffic according to established policies and guest service standards. This role requires strong leadership skills, excellent communication, and analytical abilities.

  • Foster a fun-filled atmosphere that embodies Bally's Born to Entertain philosophy.
  • Promote customer-centric culture by offering superior guest service and building long-lasting relationships.
  • Monitor daily progress and improvement through reports.
Duties and Responsibilities:

As a Supervisor - Valet, your key responsibilities will include:

  • Hiring, training, and counseling valet department members.
  • Maintaining accurate departmental files.
  • Ensuring prompt, professional, and courteous service to all guests.
  • Handling guest complaints or problems in a timely and courteous manner.
  • Preparing performance reviews and making staffing recommendations to management.
  • Scheduling team members to ensure efficient guest service.
  • Exercising initiative and judgment to ensure smooth operational flow.
  • Maintaining valet department areas and ensuring they are well-stocked.
  • Observing parking lot areas for unauthorized tampering.
  • Adhering to DOT requirements and communicating updates to the Department and Operations Manager.
  • Supervising special projects assigned to the Valet department.
  • Ensuring safe and proper use of Valet equipment.
  • Coaching and developing Valet Attendants.
  • Managing/controlling supplies and inventory in the department.
Qualifications:

To succeed in this role, you must meet the following requirements:

  • Be at least 21 years old.
  • Obtain and maintain a gaming license issued by the Illinois Gaming Board.
  • Have a valid driver's license and be able to obtain insurance under our company policy.
  • Have previous experience in Valet management or customer service.
  • Have no moving violations within the last 6 months.
  • Excel in communication, analytical, and problem-solving skills.
  • Be available to work nights, weekends, and holidays.
Physical Demands:

The role requires standing, walking, seeing, talking, and hearing. You must also be able to run up to 1-20 during a shift and occasionally lift up to 25 pounds. The work environment contains bright lights, loud noise, and stressful situations.

Salary Range:

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. In addition to the base salary, you can expect to earn additional income from tips and bonuses.



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