Security Communication Specialist

4 weeks ago


Orlando Florida, United States Orlando Health Full time

Job Summary:

The Security Communication Specialist serves as the primary contact for various issues related to the safety and security of employees and guests at Orlando Health.

Key Responsibilities:

  • Respond to emergency and routine calls for service in a professional and timely manner.
  • Monitor security systems, including burglary, panic, and fire alarms, 24 hours a day.
  • Collect and process information from callers to ensure a safe and effective response from field resources.
  • Operate and maintain a specialized computer system for rapid entry and processing of calls for service.
  • Record and update sensitive information on individuals and security systems.
  • Work with confidential employee and patient information, as well as security access codes and information via a specialized computer program.
  • Dispatch field resources via a multi-channel radio system.
  • Enforce FCC rules and regulations to prevent fines and/or license revocation/suspension.
  • Coordinate tactical communications between field resources, supervisory personnel, and administrative staff, local law enforcement, and other outside agencies during critical situations, emergencies, and disasters.
  • Maintain strict confidentiality.

Requirements:

  • High school graduate or equivalent.
  • Ability to quickly and accurately type and process calls for service.
  • Working knowledge of word processing software, preferably Microsoft Office-based products, and Computer Aided Dispatch System.
  • One (1) year experience in a business office setting with telephone responsibility or PBX/Telephone operator and/or public safety type communications experience on multi-channel radio required.


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