Security Communication Specialist
4 weeks ago
Job Summary:
The Security Communication Specialist serves as the primary contact for various issues related to the safety and security of employees and guests at Orlando Health.
Key Responsibilities:
- Respond to emergency and routine calls for service in a professional and timely manner.
- Monitor security systems, including burglary, panic, and fire alarms, 24 hours a day.
- Collect and process information from callers to ensure a safe and effective response from field resources.
- Operate and maintain a specialized computer system for rapid entry and processing of calls for service.
- Record and update sensitive information on individuals and security systems.
- Work with confidential employee and patient information, as well as security access codes and information via a specialized computer program.
- Dispatch field resources via a multi-channel radio system.
- Enforce FCC rules and regulations to prevent fines and/or license revocation/suspension.
- Coordinate tactical communications between field resources, supervisory personnel, and administrative staff, local law enforcement, and other outside agencies during critical situations, emergencies, and disasters.
- Maintain strict confidentiality.
Requirements:
- High school graduate or equivalent.
- Ability to quickly and accurately type and process calls for service.
- Working knowledge of word processing software, preferably Microsoft Office-based products, and Computer Aided Dispatch System.
- One (1) year experience in a business office setting with telephone responsibility or PBX/Telephone operator and/or public safety type communications experience on multi-channel radio required.
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