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Customer Service Advocate
3 weeks ago
Job Description:
">The Technical Support Level I representative is responsible for providing technical support and assistance to merchants and agents. This includes answering and resolving incoming inquiries related to POS equipment, as well as troubleshooting and diagnosing issues.
">Main Responsibilities:
">- ">
- Answer and resolve incoming merchant and agent inquiries">
- Provide product information, troubleshooting, and diagnostics">
- Work well under pressure and utilize problem-solving skills">
- Navigate all systems used within the Technical Support Department">
Requirements:
">- ">
- Basic knowledge of Windows-based programs">
- Familiarity with download procedures and functions for all supported terminals">
- Able to build and edit a download file">
- Hold an average of 95% or better on all quality monitors">
- Meet current position requirements">
Why Choose iPayment:
">iPayment is committed to providing exceptional service and support to its merchants and agents. Our team is dedicated to delivering timely and effective solutions to ensure a seamless experience for our customers.