Claim Director

As a key member of the Chubb team, the Claim Director will play a critical role in driving the company's claims handling excellence. This position requires a strong leader who can develop and maintain relationships with external and internal customers, while also overseeing the management of claims and providing direction to ESIS and Third Party Administrators.

• Establish and maintain strong relationships with ESIS and other stakeholders
• Oversee the management of approximately 425 claims, ensuring timely and equitable resolutions
• Provide direction, reserve, and settlement authority to claim handlers, elevating requests above authority to appropriate management levels for approval
• Conduct audits, provide financial analysis on reserve adequacy, identify occupational disease exposures, and provide expertise on jurisdictional nuances
• Work closely with other Chubb disciplines in a team environment, including underwriting, actuarial, legal, and accounting
• Ensure all recovery opportunities are investigated and explored
• Participate in the assigned weekly rotation Claim Loss Report (CLR) Committee to discuss complex claims
• Identify trends to determine individual or office weaknesses and develop action plans to correct negative trends
• Responsible for implementation, monitoring, and reporting on results of assigned special projects
• Participate in jurisdictional or procedural training by Chubb North American Claims
• Facilitate training for emerging jurisdictional or procedural issues

• Minimum of 5 to 7 years WC claims and/or legal experience; supervisory experience a plus
• Bachelor Degree or equivalent business experience
• Working knowledge of industry best practices and procedures
• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues
• Demonstrated oral and written communication skills, negotiation skills, and influence management skills
• Ability to manage and operate in a team effectively
• Ability to facilitate and lead group(s) of people

Chubb is an equal opportunity employer and prohibits all unlawful discrimination, harassment, and retaliation against any individual who reports discrimination or harassment. The company offers a comprehensive benefits package, including a competitive salary range of $80,500 to $137,000, and a discretionary annual incentive program. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.