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Assistant Operations Manager

2 months ago

Marquand, Missouri, United States BDP International Full time

Job Overview

Position: Assistant Operations Manager - Ocean Export LLP

This document outlines the essential details regarding the job opportunity.

Job Title: Assistant Operations Manager - Ocean Export LLP

Education: Bachelor's Degree

Location: India

Career Level: Executive

Category: Operations

Job Type: Permanent

About BDP International:

BDP International is a family-owned, non-asset based global logistics provider with impressive annual sales exceeding $2.1 billion USD. Established in 1966, BDP has expanded to become one of the largest logistics providers globally, employing over 3,900 professionals and operating in 270 cities worldwide through a robust network of wholly owned offices, joint ventures, and affiliates across 135 countries.

We cater to more than 4,000 clients globally, including notable names such as Bayer, Dow, DuPont, Heineken USA, Honeywell, Johnson & Johnson, Revlon, and Trek Bicycle.

Key Responsibilities:

  1. Manage Key Accounts for Export/Import customer service activities.
  2. Oversee the efficient handling of Ocean Export and Import shipments through appropriate channels and meticulous planning.
  3. Implement company SOPs consistently to ensure smooth shipment handling according to client or agent requirements.
  4. Provide prompt and courteous service to agents and end-customers through the customer service and operations teams.
  5. Coordinate with operations and customer service teams to ensure seamless operations.
  6. Engage with customers and liaise with CHAs, Transporters, CFS, and ICD for efficient operations.
  7. Arrange surveys, inspections, and certificates from vendors as needed.
  8. Ensure timely updates of Daily Status Reports (DSR) as per company policy and distribute them to customers and management.
  9. Build and maintain relationships with overseas agents and clients for FOB selling and nominations, and leverage cross-country trade leads.
  10. Support the Ocean Export & Import operations team as required.
  11. Address client grievances and manage customs-related issues.
  12. In the Admin Desk, select the appropriate vendors, negotiate, finalize rate contracts, and complete vendor registrations with regular follow-ups.
  13. Proactively follow up on contract renewals to ensure completion before expiration.
  14. Monitor vendor performance and conduct regular review meetings, providing feedback to the Head Office.
  15. Maintain vendor outstanding balances and coordinate with the Finance team for timely payment releases and TDS certificate arrangements.

Job Requirements:

Preferably, candidates should have a minimum of three years of experience in import/export trafficking functions with a freight forwarder or broker, along with two to four years of experience in customer service roles.

Ability to thrive in a fast-paced environment is essential, along with strong communication, organizational skills, and attention to detail.

Teamwork and leadership experience are highly valued, as is the capability to learn various computer programs.

For more information, please visit our website.