Retail Store Team Member
3 weeks ago
**Overview of Role**
We are looking for a highly motivated and customer-focused Retail Store Team Member to join our team at Express. As a Retail Store Team Member, you will be responsible for ensuring that every customer has an exceptional shopping experience, from the moment they walk into the store until they leave.
**Responsibilities**
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
- Follow company policies and procedures to ensure the safety of all associates and customers.
- Assist with product launch changes according to company SOP.
- Deliver on all aspects of the customer experience model, ensuring a positive and memorable experience for every customer.
- Process transactions quickly and accurately, reducing customer wait times.
- Positively resolve customer service-related issues as they arise and determine resolution or escalate further communicate all issues and resolutions to Store Management.
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
**Benefits**
- Medical, pharmacy, dental, and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
- And more
**Estimated Salary:** Based on location and experience, the estimated salary range for this role is $16.00 - $22.75 per hour.
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