Operations Manager

6 days ago


Wisconsin Dells, Wisconsin, United States DunkinBaskin Robbins (TMART Franchise) Full time
Our Company Overview:

We are a leading franchise group operating Dunkin' and Baskin-Robbins locations throughout the Midwest. With over 70 locations and more in development, we offer a unique opportunity for experienced leaders to join our team and drive growth and success.

About the Job:

We are seeking an experienced Regional Supervisor to oversee the operations, safety, and growth of a region of 5-8 restaurants. As a key member of our leadership team, you will be responsible for developing talent, ensuring high performance across your team, and driving results-oriented decision-making.

Main Responsibilities:
  • Lead & Develop Teams: Coach and mentor Restaurant Managers to optimize restaurant operations, financials, staffing, and compliance.
  • Drive Performance: Implement action plans to improve underperforming areas, ensuring targets are met and high standards maintained.
  • Oversee Operations: Manage all operational processes, from financial reporting to ensuring safety, cleanliness, and legal compliance.
  • Guest Satisfaction: Foster a sense of urgency to exceed guest expectations, address concerns, and ensure service quality.
  • Strategic Growth: Identify business opportunities, analyze competition, and support marketing initiatives to drive sales and growth.
  • Communication: Ensure clear and effective communication of company goals and initiatives across all locations, promoting a collaborative team environment.

Benefits:
  • Competitive Compensation: Starting at $72,000 per year
  • Additional Bonuses: Potential of $160 per store per month based on achieving performance metrics
  • Year-End Bonuses: Based on profit realized at year-end
  • Employee Referral Bonuses: For referring successful candidates and site locations
  • Comprehensive Benefits: Health (dental and vision), 401K matching, life insurance, disability, paid time off, and paid training

Key Qualifications:
  • Leadership Experience: Must have at least 3+ years of specific Retail, Restaurant, or Hospitality Management Experience
  • Financial Acumen: Must have a strong understanding of company financials and ability to influence positive change in performance metrics
  • Strong Communication: Must have clear, concise, and professional face-to-face communication skills (written and verbal)
  • Problem-Solving Skills: Must have the ability to identify and resolve operational issues in a timely manner
  • Team Development: Must have experience in recruiting, training, and developing talent at all levels within a team


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