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Retail Operations Manager

2 months ago

Hutto, Texas, United States Pet Supermarket Full time
About the Role

We are seeking a highly skilled and experienced Shift Manager to join our team at Pet Supermarket. As a Shift Manager, you will be responsible for the daily operations of the retail store, ensuring a smooth and efficient customer experience.

Key Responsibilities
  • Manage Daily Operations: Oversee the daily activities of the store, including customer service, sales, and inventory management.
  • Supervise and Train Staff: Lead and develop a team of retail staff, providing guidance and support to ensure excellent customer service and sales performance.
  • Monitor Inventory Levels: Conduct regular inventory checks to ensure accurate stock levels and order products as needed to maintain optimal inventory levels.
  • Implement Sales Strategies: Develop and implement sales strategies to achieve targets and maximize revenue, including promotions, discounts, and in-store displays.
  • Resolve Customer Complaints: Address customer complaints and concerns in a professional and courteous manner, ensuring customer satisfaction and loyalty.
  • Maintain Store Environment: Ensure the store is clean, organized, and well-maintained, including the stockroom, sales floor, and customer areas.
Requirements
  • Experience: 2+ years of retail management experience, preferably in a supervisory or management role.
  • Skills: Excellent customer service, leadership, and communication skills, with the ability to work in a fast-paced environment.
  • Education: High school diploma or equivalent required, with some college or university education preferred.