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Spa Reception Specialist

2 months ago

Destin Florida, United States The Henderson Beach Resort Full time

Job Overview:
*$250 sign-on bonus after 60 days
  • The Spa Reception Specialist is tasked with overseeing the reception area, which includes welcoming guests in a professional and courteous manner. This position addresses both telephone and in-person inquiries regarding appointments, reservations, and guest concerns.

Key Responsibilities:

Qualifications:
A High School diploma or equivalent is required.

Candidates must exhibit a positive and enthusiastic demeanor with a commitment to providing exceptional customer service to our guests.


Individuals must possess the ability to manage multiple tasks, be detail-oriented, and effectively solve problems to address the needs of both internal and external customers.

Clear communication of information and ideas is essential.

Must demonstrate effectiveness in managing workplace challenges, including anticipating, preventing, identifying, and resolving issues as necessary.

Must be skilled in listening, understanding, and clarifying concerns raised by colleagues and guests.

Ability to work with and comprehend financial information and data, as well as perform basic arithmetic functions, is required.

Must maintain composure and objectivity under pressure.

Responsibilities:
Approach all interactions with guests and colleagues in a friendly, service-oriented manner.


Maintain regular attendance in accordance with company standards, which will vary based on property needs.

Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag while on duty (as per brand standards).

Adhere to company standards and regulations to promote safe and efficient operations.


Greet and complete established check-in procedures for arriving guests daily, utilizing both manual and computerized methods to ensure guest satisfaction.


Facilitate guest departures (check-out) daily by following established point-of-sale procedures to finalize transactions.


Regularly calculate and/or post monetary receipts, guest accounts, and other forms of credit using accurate cash handling methods and established procedures to present timely and precise charges upon check-out and maintain accurate guest files as necessary.


Courteously respond to inquiries and accept appointments both in person and by telephone, accurately communicating service rates and information while employing suggestive selling techniques (internal promotions and discounts) to promote products and services.


Maintain positive customer relations by using guest names during interactions and staying informed about all in-house and area functions to provide timely and knowledgeable responses in person and over the phone.


Ensure clear and concise communication with the leadership team and management regarding any incidents involving associates or guests that require attention.

Report any deficiencies to the appropriate manager.

Complete special projects as assigned by the Spa or Attraction Director.

Before concluding the shift, collect all trash and dispose of it in the designated outside dumpsters per property procedures.

Practice safe work habits to ensure the safety of guests, fellow associates, and oneself.

Address all guest requests in a friendly, efficient, and courteous manner.

Handle items for "Lost and Found" according to property standards.

At the end of the shift, return all keys and assignment sheets to the Spa/Attraction front office.

Be familiar with company policies and house rules.

Associates must consistently be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.

Ensure that the lobby and guest refreshment areas are clean and well-stocked, informing management when additional supplies are needed.


Provide assistance to other associates and departments to contribute to the overall performance of the department and the property.



Perform any other duties as requested by management.

Company Overview:


As a leader in third-party hotel management, our expanding portfolio includes over 1,550 hotels across various locations, representing top international lodging brands, luxury hotels, destination resorts, and lifestyle hotels.

Our associates worldwide are dedicated to serving our guests and achieving exceptional results, thriving in a culture that inspires everyone to excel.



Benefits:
After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:

Now offering Daily Pay - Ask your Recruiter for more details

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan