IT Support Specialist
2 weeks ago
This is an on-site position, and only local candidates will be considered for this role. The expected salary range is $70,000 - $90,000, depending on experience.
Why Choose This Company?
- Opportunity to work with a leading importer and exporter of sugar in North America, with decades of industry experience and innovative technology.
- Join a stable, family-oriented company with 20+ years of success and opportunities for career growth.
- Enjoy regular company events, lunches, groceries, a gym, and other perks in a brand-new office.
- Be part of a dynamic team where most employees have been promoted from within and stayed for 10+ years.
Key Responsibilities
- Provide support across multiple technologies and business areas, acting as the first point of contact for IT issues via phone, email, or instant message.
- Build, install, and configure PCs, wireless networks, and peripheral devices like printers and smart phones.
- Monitor system performance, troubleshoot issues, and manage applications and hardware components.
- Perform SQL queries to retrieve and manipulate data, generate management reports, and ensure database performance and integrity.
- Set up accounts, perform remote troubleshooting, and ensure security controls, backups, and firewall management are maintained.
- Assist with system upgrades, review vendor performance, and oversee contracts with suppliers.
Requirements
- 3-5 years of Help Desk experience, with a passion for networking and programming.
- Scripting experience in Microsoft 365, familiarity with PowerShell, and Cisco Umbrella (VPN, DNS, firewalls, etc.).
- Strong communication skills, customer-focused approach, and ability to deliver a white-glove experience to end users.
- Ability to travel periodically to refineries located in Pennsylvania, Virginia, and Texas (10-15% travel required).
- Fluency in Spanish is a BIG plus.
- Must be extroverted, team-oriented, and located within 45 minutes of Westport, CT.
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