IT Support Specialist

2 weeks ago


Westport, Connecticut, United States Creative Financial Staffing Full time
IT Support System Analyst Role

This is an on-site position, and only local candidates will be considered for this role. The expected salary range is $70,000 - $90,000, depending on experience.

Why Choose This Company?
  • Opportunity to work with a leading importer and exporter of sugar in North America, with decades of industry experience and innovative technology.
  • Join a stable, family-oriented company with 20+ years of success and opportunities for career growth.
  • Enjoy regular company events, lunches, groceries, a gym, and other perks in a brand-new office.
  • Be part of a dynamic team where most employees have been promoted from within and stayed for 10+ years.


Key Responsibilities
  • Provide support across multiple technologies and business areas, acting as the first point of contact for IT issues via phone, email, or instant message.
  • Build, install, and configure PCs, wireless networks, and peripheral devices like printers and smart phones.
  • Monitor system performance, troubleshoot issues, and manage applications and hardware components.
  • Perform SQL queries to retrieve and manipulate data, generate management reports, and ensure database performance and integrity.
  • Set up accounts, perform remote troubleshooting, and ensure security controls, backups, and firewall management are maintained.
  • Assist with system upgrades, review vendor performance, and oversee contracts with suppliers.


Requirements
  • 3-5 years of Help Desk experience, with a passion for networking and programming.
  • Scripting experience in Microsoft 365, familiarity with PowerShell, and Cisco Umbrella (VPN, DNS, firewalls, etc.).
  • Strong communication skills, customer-focused approach, and ability to deliver a white-glove experience to end users.
  • Ability to travel periodically to refineries located in Pennsylvania, Virginia, and Texas (10-15% travel required).
  • Fluency in Spanish is a BIG plus.
  • Must be extroverted, team-oriented, and located within 45 minutes of Westport, CT.


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