FOH Supervisor

We are seeking a highly motivated and experienced FOH Supervisor to join our team at Tocaya Modern Mexican. As a key member of our management team, you will be responsible for ensuring exceptional customer service, maintaining a positive work environment, and driving sales growth.

• Leadership and Team Management
  • Assist the General Manager in maintaining a positive environment and setting a positive tone for the shift.
  • Oversee opening and closing procedures, including setup and break down.
  • Lead pre-shift meetings to inform the team of menu changes, special events, and motivate them before a shift.
  • Establish effective communication with all team members.
• Store Operations
  • Maintain a clean, organized, and stocked environment.
  • Perform successful opening and closing procedures, including setup, break down, and prep and distribution of catering orders.
  • Assist the General Manager in ensuring customer service standards are met and team members adhere to meal and break policies.
  • Ensure all cash handling procedures are upheld and be accountable for store funds during shifts.
  • Assign duties to staff during shifts.
  • Set an example for team members by adhering to and enforcing policies.
  • Implement new menu rollouts and educate team members on said rollouts.
  • Promote and enforce safe work practices, maintaining safety standards and procedures in the restaurant.
• Product Knowledge and Quality Control
  • Taste products during the shift for quality control.
  • Follow and enforce all company recipes, procedures, and processes.
  • Ensure all team members have up-to-date menu and SOP knowledge.
• Qualifications and Requirements
  • Basic computer skills required.
  • Capable of working overtime, weekends, evenings, and special events as needed.
  • Must be well organized, capable of multitasking, and extremely detail-oriented.
  • Must have excellent verbal and written communication skills.
  • Knowledge of the industry and relevant health and safety regulations.
  • Current manager food handler card.
  • Leadership skills and ability to make decisions quickly and under pressure.
• Physical Demands
  • Must be able to lift up to 35lbs and frequently lift and bend from the waist.
  • Must be able to stand for long periods.
  • Frequent use of hands and arms in repetitive motions.
  • Must be able to adjust vision to both day and night lighting and focus on both distant and close ranges.
  • Regularly required to handle hot food and alcoholic beverages.