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Fintech Solutions Operations Analyst

2 months ago

Sioux Falls South Dakota, United States Bancorp Bank, The Full time
About the Role

The Bancorp Bank, N.A. is seeking a highly skilled Fintech Solutions Operations Analyst to join our team. As a key member of our Fintech Solutions division, you will be responsible for providing operational support for client programs by managing departmental processes in compliance with regulatory requirements.

Key Responsibilities
  • Monitor a variety of reports to identify exceptions, violations, and/or potential fraud.
  • Receive and log account inquiries and process account adjustments necessary to fulfill levies, garnishments, and various accountholder requests.
  • Review daily control reports to ensure card transactions and adjustments were processed correctly.
  • Process written correspondence received, including returned mail and written customer inquiries.
  • Perform account reviews as necessary to respond to account inquiries in a timely and accurate manner.
  • Coordinate with relevant departments to address any identified account discrepancies effectively.
  • Collaborate with other members of the Fintech Solutions division to problem-solve client issues and inquiries.
  • Process card requests for the Retail Bank programs in a timely and accurate manner.
  • Maintain highly accurate records, files, and timetables for future actions and follow-up activities.
Requirements
  • Must have a high school diploma or equivalent.
  • Currently pursuing an Associate or Bachelor's degree in Information Technology, Sales, Marketing, Business Operations, and/or Business Administration.
  • Must be available to work a minimum of 20 hours per week.
Preferred Requirements
  • Ability to take feedback and seek direction quickly.
  • Excellent verbal, written, and interpersonal communication skills.
  • Team player, able to work effectively in a team fostered, multi-tasking environment.
  • Proficient in all Microsoft Office suite, e.g., Excel, PowerPoint, Word, Outlook.
  • Capable of quickly learning and navigating account screens on multiple systems.