Customer Service Representative

3 days ago


Seattle, Washington, United States Alaska Airlines Full time
Customer Service Agent Role

At Alaska Airlines, we're committed to delivering exceptional customer experiences. As a Customer Service Agent, you'll play a vital role in ensuring our guests have a remarkable journey from start to finish.

Key Responsibilities:
  • Greet and assist guests with travel needs, providing personalized support and resolving issues efficiently.
  • Perform various tasks in the lobby check-in, gate, and baggage areas, including checking in guests, boarding flights, and handling baggage claims.
  • Assist and de-escalate upset guests, providing a positive travel experience and ensuring their needs are met.
  • Work collaboratively with the team to achieve exceptional customer satisfaction and maintain a safe and secure environment.
Requirements:
  • Minimum 6 months of customer service or community service experience.
  • Exceptional interpersonal and communication skills, with the ability to approach guests with a smile and greeting.
  • Typing speed of at least 25 WPM and ability to consistently lift 50 lbs.
  • Flexibility to work varied shifts, including weekends and holidays, and participate in paid training for eight consecutive days.
  • Ability to learn and use an iPad and computerized check-in system, as well as adapt to performing work according to set procedures.
What We Offer:
  • Competitive hourly rate of $19.98.
  • Free standby travel privileges on Alaska Airlines and Horizon Air.
  • Comprehensive well-being programs, including medical, dental, and vision benefits.
  • Generous 401(k) match program and quarterly/annual bonus plans.
  • Generous holiday and paid time off.

We're an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from people of all backgrounds and encourage those with disabilities to apply.



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