Travel Industry Expert

5 days ago


Greenville, South Carolina, United States ADTRAV Travel Management Full time
Job Overview

We are seeking a highly skilled Travel Industry Expert to join our team at ADTRAV Travel Management. As a key member of our team, you will be responsible for managing all aspects of corporate travel, including booking and issuing domestic and complex international airline itineraries, hotel reservations, and car and train reservations through a GDS system.

About the Role:

  • Utilize your expertise in Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently.
  • Maintain sufficient account knowledge to assist clients without delay.
  • Analyze queues daily to ensure accuracy and completeness of issued tickets.
  • Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
  • Provide exceptional travel expertise to clients, including quotes for international travel and breakdowns of rules and regulations.
  • Meet KPIs outlined by management, including productivity, transactions, and attendance.
  • Communicate effectively with airlines on flight changes, seating, and upgrades, and provide updates to clients as needed.
  • Familiarize yourself with ADTRAV policies, procedures, and approved workflows for servicing travelers.
  • Deliver outstanding customer service in every interaction, demonstrating empathy and problem-solving skills.
  • Collaborate with agents and employees to solve problems, gather information, and service travelers.
  • Become knowledgeable in ADTRAV's industry and customer base.
  • Pursue ongoing training to continuously build knowledge and skills in the industry.
  • Represent ADTRAV by embracing company values and maintaining effective working relationships with employees, partners, vendors, and clients.

Salary: $55,000 - $65,000 per year, depending on experience, plus benefits package and opportunities for growth and advancement.



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