Front Desk Lead

2 weeks ago


Stateline, Nevada, United States Bally's Corporation Full time
Job Summary

Bally's Corporation is seeking a highly skilled and experienced Front Desk Lead to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  • Guest Check-In/Check-Out: Process guest arrivals and departures in a timely and efficient manner, ensuring all necessary information is accurately recorded.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Cash Handling: Process guest payments, handle cash transactions, and maintain accurate records of all financial transactions.
  • Team Leadership: Assist in the training and development of new team members, providing guidance and support to ensure a high level of customer service.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless operations and resolve any issues that may arise.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum one year experience in a customer-facing role, preferably in the hospitality industry.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office products.
Working Conditions

This role requires standing for long periods, walking, and lifting up to 25 pounds. The work environment is inside, dry, and noisy.


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