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Patient Financial Services Specialist

2 months ago


ValdeReuil, Normandie, United States Novant Health Full time
Overview

The Patient Financial Navigator plays a crucial role in assessing and managing patient financial information. This position involves direct communication with patients and their responsible parties regarding third-party reimbursement coverage and the financial obligations associated with healthcare services.

The Navigator will conduct comprehensive social and financial evaluations, ensuring that patients without insurance or those eligible for financial assistance are referred to appropriate medical eligibility agencies for potential support through various healthcare programs.

Additionally, this role is responsible for collecting payments or establishing payment plans prior to service delivery, at the time of admission, or during the discharge process.

At Novant Health, we uphold the values of diversity and inclusion. By harnessing the unique strengths and talents of each team member, we create a robust organization capable of delivering exceptional healthcare to our patients, families, and communities. We encourage applicants from all backgrounds to explore our exciting career opportunities.

Qualifications
Education:
High School Diploma or GED is required.

Experience:
A minimum of three years of experience in registration, insurance verification, financial counseling, or patient accounting is required, along with at least one year of experience in a hospital or healthcare environment.

Licensure/Certification:
Notary Public Certification must be obtained within six months of hire.

Essential Skills:
Candidates should possess traits such as patience, empathy, and compassion. Excellent written and verbal communication skills are necessary, along with the ability to articulate clearly and maintain a pleasant telephone demeanor. The ability to thrive in a fast-paced environment and contribute effectively within a team is essential. Candidates must demonstrate the capacity to manage multiple tasks, work under pressure, and collaborate with diverse individuals across various roles. Flexibility, effective listening skills, and proficiency in navigating computer systems while on the phone are required. A strong understanding of billing and finance processes, registration, insurance verification, managed care, and government payors is expected, along with basic accounting knowledge and familiarity with medical terminology and claims. Exceptional customer service skills, problem-solving abilities, and relationship-building capabilities are crucial. A typing speed of at least 40 words per minute is required, along with analytical skills. Proficiency in Epic and legacy practice management systems is expected, with successful completion of all related competencies. Willingness to travel to multiple facilities as needed is also important.

Preferred Skills:

A thorough understanding of Federal and State laws related to charity care, agency assistance, and debt collection is preferred. Experience with EPIC software is also advantageous.

Responsibilities

Every team member at Novant Health is committed to delivering the most remarkable patient experience in every interaction, every time. Our environment promotes teamwork, engagement, and community involvement.

The ideal candidate will demonstrate a commitment to leveraging diversity and inclusion to enhance the quality of care provided.

All team members are responsible for maintaining a safe patient environment, guided by the principle of 'First Do No Harm.'