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Cabin Crew Member
2 months ago
Flight Attendant
POSITION OBJECTIVE
Ensures the safety and comfort of passengers in alignment with FAA and Inflight protocols.
KEY RESPONSIBILITIES
To excel in this role, an individual must effectively manage each key responsibility. Reasonable accommodations will be provided to enable individuals with disabilities to fulfill the essential functions.
- Executes all regulatory and designated cabin responsibilities with unwavering focus on guests while ensuring a secure and pleasant onboard experience.
- Maintains comprehensive knowledge of all emergency protocols and the operation of all emergency apparatus on board the aircraft; operates all emergency exits and aircraft equipment utilizing necessary movements and force up to and including 70 pounds.
- Serves food and beverages to passengers, which necessitates pushing and pulling mobile carts weighing over 250 pounds.
- Assists passengers in securing carry-on luggage weighing up to and including 35 pounds.
- Ensures a tidy and organized cabin environment.
- Contributes to a dependable and punctual operation by collaborating with fellow crew members to meet all reporting times, departure schedules, and minimum turnaround times.
- Performs inflight sales and promotional tasks as assigned.
- Supports other Customer Service personnel as required with passenger assistance or additional responsibilities.
- Maintains consistent and timely attendance in accordance with Company policies and procedures.
- Exhibits a professional demeanor, both in behavior and appearance, including adherence to the Company uniform dress code.
- Adheres to associate Rules of Conduct as outlined in all relevant manuals.
- Stays current with Inflight guides and manuals.
- Promotes the Company's core values and culture throughout the workplace.
- Performs additional duties as assigned or required.
The qualifications listed below are representative of the knowledge, skill, and/or ability necessary to perform this role.
EDUCATION and/or EXPERIENCE
- High school diploma or GED, with a minimum of two years of customer service experience.
- Must be at least 20 years of age by the date of the first interview.
- Additional years of customer service experience, preferably in an aviation context.
- Prior experience as a Flight Attendant.
- Possess polished and professional interpersonal skills with a positive attitude and a customer-focused mindset.
- Must be willing and able to serve alcoholic beverages.
- Must be able and willing to serve and handle peanuts, meals containing shellfish/seafood, beef, and pork.
- Able to work with animals and around other allergens and products.
- Must not have visible tattoos on any parts of the head, face, neck, chest, or hands.
- Must not have more than two earrings per earlobe.
- Must not have facial piercings.
- Ability to read, analyze, and interpret technical procedures and governmental regulations.
- Able to effectively present information to and respond to inquiries from management, crew, passengers, and the general public.
- Able to communicate clearly in English, including shouted verbal commands during emergency situations.
- Must be willing to work in a time-sensitive environment and effectively manage stress associated with meeting deadlines and adapting to unexpected changes.
- Capable of interpreting a variety of instructions presented in written, oral, diagram, or schedule form.
- Must be able to remain calm, think, and react swiftly in all types of emergency situations including but not limited to: medical emergencies, aircraft decompression, emergency evacuations, fires, security threats, passenger disturbances, turbulence, etc.
- Makes daily decisions that support the operation. Decisions often require some thought and are somewhat structured.
- Able to process information quickly and respond positively during unexpected and/or serious situations.
- Capable of controlling personal and emotional responses and acting appropriately under high levels of stress.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this role.
- Must possess the physical strength to reach and operate all emergency equipment and exits using necessary movements and force up to and including 70 pounds.
- Capable of lifting objects above shoulders up to and including 35 pounds.
- Able to push and pull mobile carts weighing over 250 pounds.
- Able to walk and stand for extended periods, sometimes during aircraft turbulence.
- Must be able to stoop, crouch, squat, climb, and kneel.
- Able to see clearly at 20 feet or more with corrective lenses or contacts.
- Able to clearly hear verbal communications in person and over airplane communication systems amidst ambient aircraft and passenger noise.
- Must be able to sit in assigned jump seat with seatbelt and shoulder harness fastened without any modifications.
- Must be able to move about the aircraft and perform all required functions freely, effectively, and quickly in a confined environment.
- Able to work extended duty periods on consecutive days.
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this role.
- Able and willing to work in a culturally diverse atmosphere and professionally interact with passengers and crew under stressful conditions.
- The ability to accommodate customers' special needs/disabilities.
- Willing and able to work for extended periods as well as a varied schedule, including early mornings, nights, overnights, and weekends.
Travel up to 100% of the time, including nights, weekends, holidays, and overnight. Willing to relocate based on the Company's operational needs.
Equal Opportunity Employer, Disability and Veteran Accommodations
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
