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Automotive Store Manager

2 months ago

Tulsa, Oklahoma, United States Tuffy Tire and Auto Service Full time
Job Summary

We are seeking a highly motivated and experienced Automotive Store Manager to lead our team and drive sales and profit growth. As a key member of our management team, you will be responsible for overseeing all aspects of our service center, including customer satisfaction, sales, and employee management.

Key Responsibilities
  • Customer Satisfaction: Make customer satisfaction our top priority and ensure that every customer leaves our service center satisfied with their experience.
  • Customer Needs Identification: Identify customer concerns and needs, and provide solutions and benefits to meet their expectations.
  • Service Delivery: Professionally review all completed inspections, offer solutions and benefits, and conduct the invoicing delivery process to ensure a seamless customer experience.
  • Shop Operations: Oversee all aspects of operating a service center, including employee management, cost control, and quality control standards.
  • Employee Management: Hire, train, and maintain a staff of professionals who reflect our company culture and values.
  • Cost Control: Control costs, shop maintenance, cost of goods, payroll, and quality control standards to ensure profitability and efficiency.
Qualifications
  • Previous Retail Management Experience: Previous retail management experience, preferably as a manager or assistant manager.
  • Sales Experience: Previous sales experience with a proven ability to meet or exceed performance standards.
  • Leadership Skills: Strong leadership and team building skills to motivate and inspire our team to achieve excellence.
  • Education: A bachelor's degree in management, business administration, or a relevant field is preferred.
About Tuffy Tire and Auto Service

Tuffy Tire and Auto Service is one of the largest automotive service franchises in the country, and we are committed to providing the best automotive repair service in the industry through a continuous commitment to quality and customer service.