Dealer Management System Trainer

3 weeks ago


Arlington, Virginia, United States PBS Systems Full time

About the Role

We are changing the way people buy and service cars one dealership at a time. As an Automotive Fixed Ops Software Trainer, you will provide support and training to new and existing customers on our Dealer Management Software (DMS), in the Parts and/or Service modules of our software.

Key Responsibilities:

  1. Learn and develop an understanding of the PBS software
  2. Assist customers with virtual training, online and on the phone, leading up to the implementation of our software
  3. Provide onsite training, when required, with new software install training
  4. Develop an understanding of data entry and other key tasks
  5. Complete the payroll module, if applicable
  6. Demonstrate the ability to prioritize tasks without direction from Team Leads
  7. Take the initiative to learn new products to increase knowledge
  8. Provide excellent support to customers in our software
  9. Navigate the DMS Software to assist customers
  10. Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met or exceeded
  11. Respond to internal and external training requests in a timely manner
  12. Investigate issues that arise and escalate to corresponding teams
  13. Create and maintain a positive work environment
  14. Share knowledge within own silo and others within DTO
  15. Maintain documentation and update as processes change within department
  16. Commit to ongoing education and cross-training
  17. Monitor DTO queue
  18. Foster customer focus and excellent customer service skills

Benefits:

  • Competitive salary range: $60,000 - $80,000 per year
  • Ongoing education and cross-training opportunities
  • A supportive and collaborative team environment
  • The chance to work with a leading provider of innovative DMS solutions


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