Multilingual Financial Support Associate
3 weeks ago
We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.
Estimated Salary Range: $55,000 - $70,000 per yearThis role offers the opportunity to work in a dynamic environment where you will be responsible for providing exceptional member service experiences by maintaining a professional demeanor and delivering world-class service to our members. As a Bilingual Financial Customer Service Representative, you will create assistance and in-depth trouble shooting, decision-making support, and ensure quick and accurate resolutions for members and prospective members regarding their financial well-being.
Key Responsibilities:- Providing assistance and in-depth trouble shooting, decision-making support, and ensuring quick and accurate resolutions for members and prospective members regarding their financial well-being.
- Respond to inquiries from members, prospective members, and third parties regarding specific account inquiries, product offerings, and general questions.
- Educate members on digital self-service tools and troubleshoot member issues regarding client Self-Service tools.
- Ability to identify source of problem and effective resolution for online banking, Bill Pay Services, Email, and Chat applications used within credit union.
- Previous customer service experience is required.
- Call Center or Banking experience is preferred.
- Six months as Member Care Representative 1 or previous Digital Services experience required.
- Proficiency in Spanish and English is required.
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