Restaurant Operations Manager

2 weeks ago


Green Bay, Wisconsin, United States Pizza Hut Shop Full time
Pizza Hut Shop Assistant Manager Job Description

We are seeking a highly skilled and experienced Assistant Manager to join our team at Pizza Hut Shop. As an Assistant Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and driving sales and profit growth.

Key Responsibilities:
  • Ensure prompt and friendly service to customers, adhering to company guidelines.
  • Direct and supervise hourly staff, providing guidance and support to ensure excellent service and quality.
  • Handle customer complaints in a professional and timely manner, escalating issues to the General Manager as needed.
  • Monitor and maintain adequate food and beverage inventories, ensuring timely product preparation and presentation meets company standards.
  • Teach and enforce alcohol awareness, building positive relationships with local authorities.
  • Ensure compliance with local, state, and federal laws, regulations, and guidelines.
  • Maintain restaurant cleanliness and sanitation, adhering to company guidelines and government standards.
  • Complete daily reports and documents on a timely basis, ensuring accurate and up-to-date records.
  • Schedule staffing effectively, ensuring sales volume and service levels are met.
  • Ensure adherence to all cash handling procedures, maintaining accurate and secure financial records.
  • Direct hiring, assignment, training, motivation, evaluation, promotions, discipline, and termination of restaurant personnel.
  • Maintain effective safety and security programs, adhering to company policy and government standards.
  • Communicate effectively with other management staff, ensuring seamless collaboration and teamwork.
  • Stay up-to-date with all relevant computer applications, forms, and spreadsheets, ensuring efficient and accurate record-keeping.
Requirements:
  • High school education or equivalent required, with a desire for continuing education.
  • Two years plus management experience, with a proven track record of leadership and results-driven performance.
  • Strong leadership skills, with the ability to lead and motivate teams to achieve exceptional results.
  • Ability to speak Spanish a plus, with a professional image and demeanor required.
  • Ability to exert well-paced mobility for periods of up to six hours, with the ability to lift 10 pounds frequently and up to 50 pounds occasionally.
  • Ability to work a minimum of 50 hours a week, with a strong work ethic and commitment to excellence.
Benefits:
  • Medical, dental, vision, life, disability, 401k, vacation, bonus program, and meal discounts.
  • PH Hospitality Group is an equal opportunity employer, committed to diversity and inclusion in the workplace.


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