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Automotive Service Advisor

2 months ago

Saint Johnsbury, Vermont, United States Twin State Ford Inc Full time

**Job Title:** Automotive Service Writer

**Location:** Saint Johnsbury, Vermont

**About Twin State Ford Inc.:**

Twin State Ford Inc. has been providing exceptional automotive services to the community for over 30 years. Our dealership prides itself on excellent customer service and a commitment to quality.

**Job Summary:**

The Automotive Service Writer is responsible for greeting customers and providing them with a positive service experience. This individual will act as a liaison between the customer and the service technicians, ensuring efficient and timely communication throughout the service process.

**Key Responsibilities:**

• Greet customers in a friendly and professional manner

• Listen to customer concerns and accurately document them

• Recommend necessary automotive repairs and services to customers

• Provide customers with accurate estimates for repairs and services

• Schedule appointments and maintain an organized service schedule

• Communicate with service technicians to ensure timely completion of repairs and services

• Keep customers informed of progress and any changes to the service timeline

• Collect payments from customers and handle financial transactions

• Follow up with customers after service to ensure satisfaction and address any concerns

• Maintain customer records and update them as needed

• Assist with other administrative tasks as needed

**Requirements:**

• High school diploma or equivalent

• Previous experience as an Automotive Service Writer preferred

• Excellent customer service and communication skills

• Knowledge of automotive maintenance and repairs

• Strong organizational and multitasking abilities

• Ability to work in a fast-paced and team-oriented environment

• Proficient in computer software and technology

• Must be able to lift up to 50 pounds and stand for extended periods of time

• Valid driver's license and clean driving record

**Equal Opportunity Employer:**

Twin State Ford Inc. is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.