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Information Technology Specialist

2 months ago

Hampton, Virginia, United States K2 Group, Inc Full time

Job Summary

K2 Group, Inc is seeking an experienced Information Technology Specialist to ensure the operation, security, and integrity of information systems, including WAN/LAN, for the Headquarters – Air Combat Command (ACC) at Langley AFB.

Key Responsibilities

  • Directly supervise a team of 6 IT support technicians who support over 1,400 customers for HQ US Air Force Air Combat Command Staff.
  • Prepare and submit weekly and monthly performance reports on behalf of the IT services team.
  • Procure parts and materials to support contract functions with concurrence of COR up to $50K per year.
  • Escalate service tickets using Remedy and/or ServiceNow ticketing systems.
  • Maintain patch logs for all equipment patched to network devices.
  • Utilize Microsoft Active Directory and IAO express for user account management.
  • Configure and install Cisco Webex Conferencing Systems and VoIP.
  • Use LINUX command line commands to update and configure system configuration.
  • Implement corrective measures for Information Assurance (IA) incidents to fortify system security.
  • Manage the accreditation process for Classified Processing Areas/TEMPEST.
  • Build/maintain ATOs for Windows/Linux systems.
  • Provide Tier I and II Help Desk support to troubleshoot and resolve network connectivity issues reported about hardware, mobile devices, software, and account management.
  • Trace, replace, or install fiber as well as replace hardware to solve issues at the workstation.

Requirements

  • Must have a minimum of 4 years of recent/relevant IT/IA experience.
  • CompTIA A+ certification is required.
  • CompTIA Sec+ and Linux+ certifications are preferred.
  • Active TS/SCI clearance is required.

Benefits

  • K2 Group's benefit offerings include: Medical/Dental/Vision Insurance; FSA Medical & FSA Dependent Care; Pre-tax 401(k) & ROTH 401(k) plans; Profit Sharing Plan; Life & Accidental Death Insurance; Short Term/Long Term Disability; Voluntary Group Life Insurance option; Tuition Reimbursement; Job-related Course Reimbursement; Holiday Pay; and Paid Time-Off.